How can I place an order?

To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.

How long does shipping take?

Typically, orders before 3pm are processed and dispatched same-day. You will receive a tracking number once your order has been shipped. We aim to deliver all orders within 3-5 working days, however this can vary depending on the product and location.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.

Do your products come with a warranty?

Absolutely. Each product typically includes its warranty details in the specifications section, and we pride ourselves on offering industry-leading warranties.

Do your products come with assembly guides?

Yes, they come with step-by-step assembly instructions. We can provide digital version of these guides via email or Whatsapp and send them in advance of your order to help you plan ahead.

Which payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and buy now pay later options. At checkout, you will have the option to choose your preferred payment method.

Do you offer International shipping?

Yes, we offer international shipping to selected countries, however we recommend you contact us first so we can provide you with an accurate quote and shipping times. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.

Do you offer product installation services?

Yes, we do! Please note, all our of our products come with step-by-step instructions so you can assemble yourself if you wish to. For more details, please visit our dedicated Installation page here: Installation Service Page

Is your product installation mandatory?

No, installation is optional. It’s a service we offer for your convenience and peace of mind. You can assemble your product(s) using the step-by-step guides provided. You can find more details on our Installation page here: Product Installation Service

What are your operating hours?

We’re open 7 days a week, from 9AM to 5PM. For after-hours support, you can reach us through live chat on our website or via email.

What is your return policy?

Returns are accepted up to 14 days of receipt of goods. The goods must then be returned within 14 working days from the date the customer informed 925Health they wanted to return the goods. To request a return please contact us via telephone, contact us form or live chat on our website. We will require a receipt or proof of purchase. The goods must be in their original packaging, in a clean, resalable condition. 925Health will not be responsible for return postage and packing unless the goods are faulty or incorrectly supplied. For full details please visit our returns policy: https://www.925health.com/returns-and-refund-policy/

Installation Services

Installation Services For Home & Commercial Spaces

Seamless Installation Done For You

Please Note: All our products come with simple step-by-step assembly instructions. Purchasing the professional installation service is an optional benefit for convenience and time savings. For more information about the assembly of your specific product(s) please contact us.

Our Installation Services Include:

Same-Day Dispatch & Free Delivery: Benefit from our fast, complimentary shipping and relax while we do all the heavy lifting and assemble your machine.
Professional Assembly: Our skilled technicians handle the entire assembly process, ensuring all equipment is set up for optimal performance in your desired location.
Safety Assurance: After installation, we perform thorough safety checks to confirm everything is secure and functioning correctly.
Space Optimization: We collaborate with you to strategically arrange your equipment, maximizing your workout space.
Demonstration and Guidance: Our team provides tips on equipment usage and maintenance, so you can get the most out of your investment.
Warranty: Have peace of mind knowing that your installation is covered by an exceptional warranty. In the rare case of an issue, you can contact us 7 days a week (9-5pm).

Home Installation ✅

We provide expert installation for home gym equipment, ensuring safe assembly, optimal setup, and space efficiency. Let us do the hard manual work so you can focus on your fitness journey. Contact us for more information or to discuss your requirements.

Commercial Installation ✅

Our professional team specializes in commercial gym equipment installation, creating safe, functional, and space-optimized fitness environments. We’re equipped to handle projects of any size—reach out to us for more information or to discuss your needs.

How to Schedule An Installation:

Purchase Your Equipment: Browse and select from our extensive range of fitness equipment on our website.
Add Installation Service During Purchase: During the checkout process, you can easily select the installation service option to include it with your order.
Submit Your Installation Details: You can submit the form before or after completing your purchase. Please fill out our Installation Details Form to provide us with important information, such as your location, preferred installation date, and additional notes.
Multiple Product Installation: If you are purchasing for a large-scale project, please contact us so we can provide an accurate quote for installation.
Confirmation: Once we receive your form, our team will reach out to confirm your installation appointment.
Installation Day: Our technicians will arrive at the scheduled time to expertly set up your equipment and address any questions you may have.

Ready To Get Started?

Include our installation service at checkout and complete the Installation Details Form after your purchase. At 925Health, we’re here to support your fitness journey from purchase to setup and beyond.

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