Privacy Policy

Introduction

This privacy policy applies between you the user(s) of this Website and 925 Health, the owner and provider of this Website. 925 Health takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

For purposes of the Data Protection Act 2018, 925 Health is the “data controller”. This means that 925 Health determines the purposes for which and the manner in which, your Data is processed.

Contact Details

925Health LTD
61 Bridge Street
Kington
HR5 3DJ

Email: customersupport@925health.com

This privacy policy should be read alongside and in addition to our Terms and Conditions which can be found at: https://www.925health.com/terms-and-conditions

Please read this privacy policy carefully.

1. Scope of this privacy policy

  1. This privacy policy applies only to the actions of 925 Health and you the user(s) with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites. We encourage you to read the privacy statements of each and every website that collects your personal data about you.

2. Data collected

We may collect the following Data, which includes personal Data, from you:

  1. Full name;
  2. Date of birth;
  3. Gender;
  4. Contact information such as email addresses and telephone numbers;
  5. Demographic information such as postcode, address, preferences and interests;
  6. Bank account/credit card details for payment of 925 Health products or services
  7. IP address (automatically collected);
  8. Internet Service Provider (ISP)
  9. User Location and Time zone
  10. Web browser type and version (automatically collected);
  11. Operating system (automatically collected);
  12. A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected); in each case, in accordance with this privacy policy.

3. How we collect Data

  1. Data which is given to us by you;
  2. Data which is received from other sources (e.g. social media logins); and
  3. Data which is collected automatically e.g. cookies (view cookie policy at https://www.925health.com/cookie-policy)

4. Data that is given to us by you

925 Health will collect your Data in a number of ways, including but not limited to:

  1. when you contact us through the Website, by telephone, post, e-mail or through any other means;
  2. when you register with us and set up an account to receive our products/services;
  3. when you make payments to us, through this Website or otherwise;
  4. when you elect to receive direct marketing communications from us;
  5. when you use our services; in each case, in accordance with this privacy policy.
  6. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

5. Data that is handled through third-party plugins

925 Health will handle your data using a number of third parties. These include, but are not limited to:

  1. Stripe; (handles and receives your credit/debit card payment) Link to Privacy Policy
  2. WooCommerce; (handles products and customer information) (Link to Privacy Policy)
  3. PayPal (for processing payment) Link to Privacy Policy

6. Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

  1. internal record keeping;
  2. improvement of our products/services;
  3. transmission by email of marketing materials that may be of interest to you;
  4. contact for market research purposes which may be done using email, telephone or mail. Such information may be used to customise or update the Website; in each case, in accordance with this privacy policy.
  5. To diagnose and fix technology problems;
  6. To control unauthorised use or abuse of the Site and our products and services, or otherwise detect, investigate or prevent activities that may violate our policies or be illegal;
  7. To process any orders and/or payments made through our site, including sending a digital receipt;
  8. To notify you about changes to our service; and
  9. To deliver support and respond to enquiries.

It is not necessary to register/supply your personal data with us in order to use most parts of this website. However, particular areas of this website will only be accessible if the user registers i.e. the 925 Health Membership or subscription for direct marketing.

7. Direct Marketing

Users who visit the website are held to the following terms regarding direct marketing:

  1. Users or Visitors of the site: will not receive any marketing material unless a subscription to the site has been made via the email subscription form located through selected pages/the footer of the website.
  2. 925 Health Members: will receive marketing material once confirmed as a 925 Health member. This is included as part of the membership benefits and users must tick a box to agree to the terms and conditions prior to payment for joining the membership.

You will not receive any marketing material prior to signing up through the email subscription forms. This includes when providing your email address through the purchasing of any products from the store unless the box for email subscriptions is checked.

When you register as a 925 Health member with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you the user and us and/or taking steps, at your request, to enter into such a contract.

Option to Unsubscribe 

You can unsubscribe from this at any time by following the unsubscribe link provided in your confirmation email which you receive when you first register, by unsubscribing using the link at the bottom of any email sent out or by getting in touch with us at: customersupport@925health.com

8. Data control for persons under the age of 13

  1. 925 Health has no intention of gathering any data for any persons under the age of 13. 925 Health does not knowingly do this, but should this occur, immediate action will be taken to remove this. Should parents or legal guardians of children under the age of 13 notice this, they should immediately contact us for removal via email at: customersupport@925health.com

9. Who we share Data with

We may share your Data with the following groups of people for the following reasons:

  1. any of our group companies or affiliates (see above sections 5) – to ensure the proper administration of your website and business;
  2. our employees, agents and/or professional advisors – to ensure the best possible experience for users and to obtain the best professional advice;
  3. third party service providers who provide services to us which require the processing of personal data – to help third party service providers in receipt of any shared data to perform functions on our behalf to help ensure the website runs smoothly;
  4. third party payment providers who process payments made over the Website – to enable third party payment providers to process user payments and refunds;
  5. relevant authorities – to facilitate the detection of crime or the collection of taxes or duties; in each case, in accordance with this privacy policy.
  6. 925 Health may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of 925 Health. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
  7. In the above instances, we will take steps with the aim of ensuring maximum protection of your privacy.

10. Keeping Data secure

We will use technical and organizational measures to safeguard your Data, for example:

  1. Access to your account is controlled by a password and a user name that is unique to you.
  2. 2 factor identification to ensure heightened security for user login.
  3. We store your Data on secure servers: Server Location: UTAH (United States), the site is encrypted and authenticated using TLS 1.2 ECDHE_RSA with P-256 and AES_256_GCM.
  4. We have state of the art security in place to prevent malicious login attempts and also 24/7 security monitoring.
  5. We are SSL Certificate Certified which protects your credit card information as it is transferred to us. This can be seen in the website URL starting with https://
  6. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorized access to your Data, please let us know immediately by contacting us via this e-mail address: 925health17@gmail.com.
  7. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
  8. We use Automatic to support with website backups and security – to view their cookie policy please visit https://automattic.com/cookies/ for more information.
  9. We use Jetpack to ensure maximum security of your data by having daily security scans and brute force attack protection in place. To find out more about Jetpacks features please visit: https://jetpack.com/support/security-features/#privacy
  10. We are registered with the Information Commissioner’s Office: https://ico.org.uk/

11. Data retention

  1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
  2. If a user or member is inactive for 3 years following the last date of contact with the website, 925 Health will remove any data which it may hold.
  3. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

12. Your rights

You have the following rights in relation to your Data:

    1. Right to access– the right to request (i) information we hold about you, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
    2. Right to rectification– the right to have your Data rectified if it is inaccurate or incomplete.
    3. Right to be forgotten (erasure) – the right to request that we delete or remove your Data from our systems.
    4. Right to restrict our use of your Data– the right to restrict us from processing your Data or limit the way in which we can process it.
    5. Right to data portability– the right to request that we move, copy or transfer your Data to another third party.
    6. Right to object– the right to object to our use of your Data including where we use it for our legitimate interests.
    7. Right to unsubscribe from direct marketing – the right to unsubscribe from direct marketing from our website. This can be done through your confirmation email, through the bottom of each email sent out or through contacting us directly through email.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via email or address:

Address: 925Health LTD, 61 Bridge Street, Kington, HR5 3DJ

Email:  customersupport@925health.com

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/. Postal Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

13. Transfers outside the European Economic Area

  1. Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA.  We also share information with our group companies, some of which are located outside the EEA.
  2. We will only transfer Data outside the EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, e.g. by way of the data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission, in the event that the organisation in receipt of the Data is based in the United States of America.
  3. To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws.

14. Changes in business ownership and control

  1. 925 Health may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of 925 Health. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
  2. We may also disclose Data to a prospective purchaser of our business or any part of it.
  3. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

15. General

  1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
  2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
  3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  4. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

16. Changes to this privacy policy

  1. 925 Health reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

Contact Us:

Address: 925Health LTD 61 Bridge Street, Kington, HR5 3DJ

Email: customersupport@925health.com

Frequently Asked Questions

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