How can I place an order?

To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.

How long does shipping take?

Typically, orders before 3pm are processed and dispatched same-day. You will receive a tracking number once your order has been shipped. We aim to deliver all orders within 2-4 working days, however, this can vary depending on the product and location.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.

Do your products come with a warranty?

Absolutely. Each product typically includes its warranty details in the specifications section, and we pride ourselves on offering industry-leading warranties.

Do your products come with assembly guides?

Yes, they come with step-by-step assembly instructions. We can provide digital version of these guides via email or Whatsapp and send them in advance of your order to help you plan ahead.

Which payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and buy now pay later options. At checkout, you will have the option to choose your preferred payment method.

Do you offer International shipping?

Yes, we offer international shipping to selected countries, however we recommend you contact us first so we can provide you with an accurate quote and shipping times. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.

Do you offer product installation services?

Yes, we do! Please note, all our of our products come with step-by-step instructions so you can assemble yourself if you wish to. For more details, please visit our dedicated Installation page here: Installation Service Page

Is your product installation mandatory?

No, installation is optional. It’s a service we offer for your convenience and peace of mind. You can assemble your product(s) using the step-by-step guides provided. You can find more details on our Installation page here: Product Installation Service

What are your operating hours?

We’re open 7 days a week, from 9AM to 5PM. For after-hours support, you can reach us through live chat on our website or via email.

What is your return policy?

Returns are accepted up to 30 days of receipt of goods. The goods must then be returned within 14 working days from the date the customer informed 925Health they wanted to return the goods. To request a return please contact us via telephone, contact us form or live chat on our website. We will require a receipt or proof of purchase. The goods must be in their original packaging, in a clean, resalable condition. 925Health will not be responsible for return postage and packing unless the goods are faulty or incorrectly supplied. For full details please visit our returns policy: https://www.925health.com/returns-and-refund-policy/

Installation Services

Installation Services For Home & Commercial Spaces

Please Note: Our products are designed for straightforward self-assembly, with step-by-step instructions included. Prefer not to assemble it yourself? Simply select our professional installation service, and we’ll do it for you.

Our Installation Services Include:

Home Installation ✅

We provide expert installation for home gym equipment, ensuring safe assembly, optimal setup, and space efficiency. Let us do the hard manual work so you can focus on your fitness journey.

Commercial Installation ✅

Our professional team specializes in commercial gym equipment installation, creating safe, functional, and space-optimized fitness environments. We’re equipped to handle projects of any size.

How To Schedule An Installation:

Request Installation During Purchase: Please select the “Free Installation Quote” option when purchasing your product to get a quote.
Submit Installation Details: Please fill out our Installation Details Form before or after your purchase to provide us with important information.
Confirmation: Once we receive your form, our team will reach out to confirm the next steps.