Frequently Asked Questions
How can I place an order?
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
How long does shipping take?
Typically, orders before 3pm are processed and dispatched same-day. You will receive a tracking number once your order has been shipped. We aim to deliver all orders within 3-5 working days, however this can vary depending on the product and location.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.
Do your products come with a warranty?
Absolutely. Each product typically includes its warranty details in the specifications section, and we pride ourselves on offering industry-leading warranties.
Do your products come with assembly guides?
Yes, they come with step-by-step assembly instructions. We can provide digital version of these guides via email or Whatsapp and send them in advance of your order to help you plan ahead.
Which payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and buy now pay later options. At checkout, you will have the option to choose your preferred payment method.
Do you offer International shipping?
Yes, we offer international shipping to selected countries, however we recommend you contact us first so we can provide you with an accurate quote and shipping times. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.
Do you offer product installation services?
Yes, we do! Please note, all our of our products come with step-by-step instructions so you can assemble yourself if you wish to. For more details, please visit our dedicated Installation page here: Installation Service Page
Is your product installation mandatory?
No, installation is optional. It’s a service we offer for your convenience and peace of mind. You can assemble your product(s) using the step-by-step guides provided. You can find more details on our Installation page here: Product Installation Service
What are your operating hours?
We’re open 7 days a week, from 9AM to 5PM. For after-hours support, you can reach us through live chat on our website or via email.
What is your return policy?
Returns are accepted up to 14 days of receipt of goods. The goods must then be returned within 14 working days from the date the customer informed 925Health they wanted to return the goods. To request a return please contact us via telephone, contact us form or live chat on our website. We will require a receipt or proof of purchase. The goods must be in their original packaging, in a clean, resalable condition. 925Health will not be responsible for return postage and packing unless the goods are faulty or incorrectly supplied. For full details please visit our returns policy: https://www.925health.com/returns-and-refund-policy/
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