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Frequently Asked Questions
How can I place an order?
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
Which Payment Methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and buy now pay later options. At checkout, you will have the option to choose your preferred payment method.
How long does shipping take?
Typically, orders are processed and dispatched within 1-2 business days. You will receive a tracking number once your order has been shipped. We aim to deliver all orders within 3-5 working days, however this can vary depending on the product and location.
Do you offer international shipping?
Yes, we offer international shipping to selected countries, however we recommend you contact us first so we can provide you with an accurate quote and shipping times. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.
What is your return policy?
Returns are accepted up to 14 days of receipt of goods. The goods must then be returned within 14 working days from the date the customer informed 925Health they wanted to return the goods. To request a return please contact us via telephone, contact us form or live chat on our website. We will require a receipt or proof of purchase. The goods must be in their original packaging, in a clean, resalable condition. 925Health will not be responsible for return postage and packing unless the goods are faulty or incorrectly supplied. For full details please visit our returns policy: https://www.925health.com/returns-and-refund-policy/
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.